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Severity: 8192
Message: Return type of CI_Session_files_driver::open($save_path, $name) should either be compatible with SessionHandlerInterface::open(string $path, string $name): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 113
Backtrace:
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/application/controllers/Ct_general.php
Line: 8
Function: __construct
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::close() should either be compatible with SessionHandlerInterface::close(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 280
Backtrace:
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/application/controllers/Ct_general.php
Line: 8
Function: __construct
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::read($session_id) should either be compatible with SessionHandlerInterface::read(string $id): string|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 145
Backtrace:
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/application/controllers/Ct_general.php
Line: 8
Function: __construct
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::write($session_id, $session_data) should either be compatible with SessionHandlerInterface::write(string $id, string $data): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 223
Backtrace:
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/application/controllers/Ct_general.php
Line: 8
Function: __construct
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::destroy($session_id) should either be compatible with SessionHandlerInterface::destroy(string $id): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 303
Backtrace:
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/application/controllers/Ct_general.php
Line: 8
Function: __construct
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::gc($maxlifetime) should either be compatible with SessionHandlerInterface::gc(int $max_lifetime): int|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 344
Backtrace:
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/application/controllers/Ct_general.php
Line: 8
Function: __construct
File: /home/clients/0081c3a3693d75eafe16b3bdb5f925fd/BurkinaNtic/ressources/index.php
Line: 315
Function: require_once
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| Type du document: | Articles |
| Thème abordé dans le document: | Autres |
| Nombre de pages : | 54 pages |
| Date de publication : | 0000-00-00 |
| Edition du document : | Non precisé |
| le(s) auteur(s) du document : | Abdou Kadiri IMOROU |
| Source vers le document: |
Document au format pdf; de taille 0.673134 Mb. Telecharger le document |
| Resumé du document : | En se basant sur les travaux de la recherche en satisfaction autour des modèles asymétriques, cette étude s’est articulée à l’application du modèle « tétraclasse » au domaine de la téléphonie mobile. Réalisée auprès d’une population de 116 étudiants, elle met en exergue les liens entre les éléments de services et la satisfaction. Les résultats de cette étude montrent que généralement, les clients ne sont pas satisfaits des services de téléphonie mobile au Bénin. Cette insatisfaction peut être expliquée par les services appel et service après vente téléphoniques et particulièrement par le service appel à travers le coût élevé de l’appel téléphonique. Les résultats montrent également que le coût d’appel perçu influence l’insatisfaction et que la compétence perçue du conseiller clientèle agit sur la satisfaction. Mots-clés : contribution, services, éléments de services, satisfaction, modèle « tétraclasse ». Classification JEL : M31 ; C15 |
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